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It’s time to move on

There are some things about customer support that will never change. The customer calls, you answer, they have questions, you help them out. Right?

Keep your best people

We know that your customer support crew usually divides into two sets of people. There are the ones who don’t really want to be there, who don’t care about the success of your company, sure.

But then there are the really great customer support people. The ones who care. Who win customers (back?). Who love their job and want to do their best.Keep those ones. But you don’t need the rest.

Happy customers

We know that your customer support crew usually divides into two sets of people. There are the ones who don’t really want to be there, who don’t care about the success of your company, sure.

But then there are the really great customer support people. The ones who care. Who win customers (back?). Who love their job and want to do their best.Keep those ones. But you don’t need the rest.